Returns & Exchanges

At Plug, we stand by the quality of our tech with a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the exchange or refund process quick and seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

• 3.
  Pack and Ship

  Securely pack your electronics in their original packaging, attach the shipping label, and drop the parcel off at any authorized carrier location.

• 4.
  Inspection and Refund

  Our technicians will inspect the device upon arrival, and your refund or exchange will be processed within 3-5 business days.